Employment Type: Full Time
Salary: €1,700 – €2,200 per month
Experience: 1+ Year (Preferred)
Education: High School Diploma or Diploma
About the Role
Martio is seeking friendly and professional Customer Service Representatives to provide exceptional support to customers, resolve inquiries, and ensure a positive shopping experience. You will be the first point of contact for customer assistance and help maintain high service standards across the supermarket.
Key Responsibilities
- Greet customers and respond to inquiries professionally.
- Resolve customer complaints efficiently and courteously.
- Provide accurate information about products, services, and promotions.
- Assist with returns, exchanges, and refund requests.
- Coordinate with store departments to address customer concerns.
- Maintain records of customer interactions when required.
- Promote customer satisfaction and loyalty.
- Support front-end operations during busy periods.
- Follow company customer service policies and procedures.
- Maintain a clean and welcoming customer service area.
Requirements
- High School Diploma or Diploma.
- 1+ year of customer service experience is preferred.
- Excellent communication and interpersonal skills.
- Strong problem-solving and conflict-resolution abilities.
- Positive attitude and customer-focused mindset.
- Ability to work flexible shifts, weekends, and holidays.
- English communication required. Italian language skills are an advantage.
Benefits
- Competitive monthly salary
- Paid annual leave
- Employee discount program
- Career growth opportunities
- Professional retail training
- Friendly team environment